Why is my Net10 LG phone not getting internet?

Today I had the most frustrating experience. Well, I should say that the last 3 days have been the pain in the behind for me. It all started when we decided to activate a phone in the house that we purchased some time ago. It is an LGL35G. Cheap little phone, that I find to be just right. I have this same phone too, so a second in the house works out just right. It would be a snap! WRONG.

Ok, I admit, getting it activated was really simple, like always. I really enjoy the Net10 service all around so I am not going to start griping about them. It was actually when we tried to use the internet features that it just wouldn't budge! Nothing I did was going to make this thing work. I am not a total dummy in the networking aspects of the world, but this thing had me totally stumped.

I decided that I would visit the Net10 Forums. If you have ever been there, you know that it is setup differently than most. In fact it is setup differently than ANY I work with. You can't just post a question and get some answers from users or support. What happens is, a support agent comes on, and asks you to go to your private messages for more help. This directs you to chat about it.

Here is my transcript of that.

[11:28 PM] Sam: Hi. Thank you for using chat support. My name is Sam. How can I help you?
[11:28 PM] Mike: Hi.. I activated the phone today, but I can't seem to get the internet.
[11:28 PM] Sam: What's the error message?
[11:29 PM] Mike: Well, the message is the page couldn't be reached. The GPS is not working and the bars are white. So no internet.
[11:31 PM] Sam: Please delete the cache, cookies andhistory under the browser menu on your phone. You may close the running apps onyour phone. Once you are done, please turn off your phone and remove the backcover, battery and SIM card. Kindly re-insert the SIM card and return thebattery and back cover, then power on your phone. In case the issue persists,please let us know. Thanks.
[11:31 PM] Mike: ok
[11:38 PM] Mike: That had no effect on the internet. The bars are white so clearing the cache probably has no effect. The phone is simply getting no internet from the towers. It will get internet from wireless access points. Any other ideas? Can the account be checked to see if there is a problem there/
[11:38 PM] Sam: No. Since the phone was just activated, please allow 24 hours for the data services to work.
[11:39 PM] Sam: Isthere anything else that we can help you with?
[11:39 PM] Mike: Ok. So, if it doesn't work tomorrow what should I do?
[11:40 PM] Sam: Please chat back with us.
[11:40 PM] Mike: ok thank you
[11:40 PM] Sam: You may perform the troubleshooting that I have just provided and if it will not work, please chat back with us.
[11:41 PM] Sam: You're welcome. Thank you for chatting with NET10Wireless. If you have any further questions or concerns, please contact one ofour customer care representatives at 1-877-836-2368. For your convenience, ourrepresentatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Needless to say, "tomorrow" was the same disaster. I returned to the forum to post my thoughts on the matter, hoping they would approve it. Yes, that is another feature. They have to APPROVE your comment. Not a very helpful support forum.

I finally decided to give them a call. The call was hard to manage because of a language barrier, but as it turns out, it was pretty easy to fix. Here is what I had to do.

The agent asked me to check my Network APNS. This setting can be found under Settings > Wireless & Networks > Mobile Networks > Access Point Names (Hence the acronym APN).

The setting I found in mine was TF WAP, with an address of wap.tracfone. (which by the way, wasn't the same in my other one). AHA! We had found the problem, but I don't know why we had it in the first place. If you are having this exact problem perhaps I can help you here, instead of you calling and being told at the end of the call that anytime you activate a phone you must update your APN. HUH? I don't think so. But here ya go

On the bottom of the phone (in the black part, beside the home button), on the left, click the white square.
When the boxes come up at the bottom of the screen click "New APN" . Now let's create the settings we need.

Enter the information as follows:

Name: Net10
APN: tfdata
Proxy: proxy.mvno.tracfone.com
Port: 80
Username: leave blank
Password: leave blank
Server: leave blank
MMSC: http:// mms.tf .net (omit all spaces you see here, this was done to eliminate a link being created on the page)
MMS: proxy: mms3.tracfone.com
MMS Port: 80
MCC: (should already be 310)
MNC: (should already be 410)
Authentication Type: leave blank
APN Type: default,mms,supl (and yes the commas are required)

Now SAVE these settings. That is crucial. Go and check your internet.

I hope this helped you fix your internet connection problems on the LGL35g!

Happy Computing

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